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Every product is investing huge effort in creating a nice user interface, making it “sexy” and inviting. There is no doubt that customers and service consumers love this type of UI and it will get their attention, BUT when...
If you’re using Salesforce and want to run a comprehensive email marketing campaign, it’s likely that you’re going to eventually run into its limits. Salesforce is an excellent customer relationship management suite and has many advanced features, such as...
Salesforce is an excellent collaborative tool, but there can be some challenges when doing something unexpected such as sending the large files as email attachments in Salesforce. If you can’t use cloud storage online or an internal file storage...
It’s a known fact that paper forms are still in use by many industries and the impact is both on the environment and on the end user. Too many times we are being asked by a service provider to...
Customer Care has now become a big industry due to the mass evolution of technology. A consumer is no longer a passive entity; they possess more devices which lead them to be instantly connected. The user is very well...
Telephony has forever and a day been a dark art , thrust into the hands of the IT Department who typically do not have the technical background or skills in telephony and PBX systems. They usually have inherited it...
Idea from IDEa
Recently, I needed to code a little tool in Java. The last time I coded something in Java was in high school, so it was a nice exercise for me to dust off my Java and get...
Lyrics
Each and every time developing an integration, I wanted to automate the most tedious and routine part of it - creating wrappers for integration entities. I found a couple of tools for it, but all of them are online...
Celigo's Excel SmartClient is a powerful tool that can be used to retrieve data from Salesforce into Excel. Once in Excel the data can be modified (even with formulas) and pushed back to Excel with one click. Errors are displayed...
Salesforce as gone the extra mile when it comes to Nonprofit organization, they offers not only huge discounts, but also 10 free licenses, for that reason there are hundreds of thousands NPO’s using salesforce globally. Still the NPO’s are...
